Privacy Policy

WISH Drop-In Centre Society has policy in place to protect your privacy and in so doing, to comply with the Canadian Anti Spam Legislation and Provincial/Federal Privacy policies.
Here you will find information regarding our practices that we undertake to protect the privacy of people in our community with whom we connect via email.
Our Lists
WISH has one master email list, as described below.
We use Mail Chimp to manage this list and send emails.

For access to your information on our Mail Chimp account please contact the Fund Developer at wishfundraising@shaw.ca .

There are 3 ways to sign up for email communications from WISH: 1) Online 2) By Phone 2) In person

1) ONLINE: Website, Facebook and Email Sign Ups
• Users are added to this list via a Double Opt-In process from the form found on the website and through the MailChimp app on facebook. Also, users who make a donation online to WISH are invited to sign up for the email newsletter in a thank-you email, via MailChimp’s double opt-in process.
• These users typically receive 8-10 emails per year including an annual winter appeal, a fall newsletter, a spring newsletter and information about events (such as the Scotiabank Charity Challenge).
2) BY PHONE:
• We also add people to this list if we are having a phone or in person conversation with them (where no paper sign-ups are involved). If that is the case, we use a separate, private form that then triggers a confirmation email to that person’s email address, to ensure a Double Opt-In process.
• These users typically receive 8-10 emails per year including an annual winter appeal, a fall newsletter, a spring newsletter and information about events (such as the Scotiabank Charity Challenge).
3) IN PERSON:
• Users are added after they sign up on paper at events such as the Scotiabank Charity Challenge.
• Entering these names and emails in MailChimp triggers a double opt-in process whereby subscribers are asked to confirm their email address.
• These users typically receive 8-10 emails per year including an annual winter appeal, a fall newsletter, a spring newsletter and information about events (such as the Scotiabank Charity Challenge).
What We Send
The following are the types of regular communication we send to our list (as described above).

We do occasionally send additional mailings to our list(s) that fall outside of these standard formats, such as updates about breaking news that we do not want to wait for a regularly scheduled newsletter to share.
Bi-Annual Email Newsletter:
• Send approximately the second week of September AND the last week in March
• Uses a standard template that is mobile responsive for better email engagement with our community.

The template includes:
• Branding/look and feel of our organization.
• Links to our social media accounts.
• Links to our Privacy Policy.
• Unsubscribe/update preferences link.
• Our address and contact information.
Content includes:
• News and announcements about the organization, with links to our website for full details.
• Relevant news from our partners and supporters which links off to partner/supporter websites.
• Information and a logo for any donors who have recently contributed, if that is part of the funding agreement.
• Photos related to news or announcements.
• Listings of any upcoming events, with relevant links
• A link to make a donation to support the organization is typically included as a “soft ask” at the bottom of the email newsletter content.
Email is sent to:
• The full MailChimp List
Donation Emails:
• Sent 1x per year:
• First week of December for year end giving appeal.
• Uses a standard template that is mobile responsive for better email engagement with our community. The template includes:
• Branding/look and feel of our organization.
• Links to our social media accounts.
• Links to our Privacy Policy.
• Unsubscribe/update preferences link.
• Our address and contact information.
• Content includes:
• Relevant donor development content and a link to online giving page.
• Email is sent to:
• The full MailChimp List
Event Announcements:
• Sent up to 5x per year:
• Three months prior to Scotiabank Charity Challenge Half Marathon & 5K Charity Challenge, then 2-4 more mailings prior to event to help boost participation and to seek volunteers for the event as required.
• Uses a standard template that is mobile responsive for better email engagement with our community. The template includes:
• Branding/look and feel of our organization.
• Links to our social media accounts.
• Links to our Privacy Policy.
• Unsubscribe/update preferences link.
• Our address and contact information.
• Content includes:
• Relevant event content and link to sign up for the Scotiabank Charity Challenge Half Marathon & 5K Charity Challenge.
• Email is sent to:
• The Full MailChimp List
Removal From Lists
All users can unsubscribe from our list via a link in the email templates.

If a subscriber asks to be removed in person or via phone, forward that request to wishfundraising@shaw.ca and the WISH Fund Developer will ensure that person is removed.
Policy on Sharing Information
WISH respects our subscribers and donors’ privacy.
As with our print mail lists, WISH never shares, rents, trades or sells our subscribers’ and donors’ information (obtained through email lists) to third parties.
WISH is responsible for safeguarding subscribers’ information and our email lists are protected by passwords. We use a secure website (MailChimp) to distribute email messages.
Making a complaint:
Complaints regarding our email list should be forwarded to the WISH Privacy Officer at wishfundraising@shaw.ca.
If a complaint identifies a gap in compliance with the Canadian Anti-Spam Legislation, steps will be taken immediately to remedy the gap, including, if necessary, changing policies and procedures.
Privacy Policy
Our Privacy Policy can be found on our website linked from the footer, or linked in any of our email templates.

Last revised June 17th, 2014.